What is personal information
Personal information is information about an individual. This could be the person's name, address, workplace, marital status, phone number, e-mail address etc. Information about your contact, reason for contact, and form of contact with Oslo Guidebureau, can also be seen as personal information.
Sensitive personal information is neither collected, nor used by Oslo Guidebureau These are personal data such as criminal offences, crimes committed, health related issues, and similar.
Who is responsible for the handling of your personal information at Oslo Guidebureau
Oslo Guidebureau's own Office Manager is responsible for the business' handling of personal information. In the event of delegation in the future, it is solely the delegation of work related tasks that occur. The responsibility for any personal information is always carried by Oslo Guidebureau.
Personal information received by Oslo Guidebureau
Oslo Guidebureau has two (2) sources of personal information.
The main source of personal information, is information that you yourself provide. This happens primarily through the contact form on Oslo Guidebureau’s website. The contact form functions as the meeting point between potential/existing customers and Oslo Guidebureau. It is entirely voluntary if you wish to fill out such a form, or to remain a passive visitor on the site. Personal information that is collected via the contact form is phone number, e-mail, and name.
After use of the contact form, additional personal information may be generated through e-mail, phone and similar correspondence between Oslo Guidebureau and you as a potential/existing customer.
The second source of personal information, is information that Oslo Guidebureau itself collects. This collection happens through the use of Google Analytics. The information that is collected is how long you stay on the site, your IP-address, which links you click, and how many users there are on the site at any given time, to name some.
How does Oslo Guidebureau use the personal information
The purpose of the contact form and following correspondence, is to follow up requests and duties to the customer.
Oslo Guidebureau is dependent on an open platform as such between itself and the customer, in order to ensure satisfactory communication and end product.
The purpose of the information from Google Analytics, is to improve the website experience. This could for example be to make the layout more user friendly, understand user trends, improve its effectiveness, and deliver the expected services in a better way, and prevent criminal behaviour such as hacking.
The legal foundation for Oslo Guidebureau’s handling of personal information, is § 11 of the law of personal information ("personopplysningsloven").
How to administrate your own personal information
The limited amount of personal information Oslo Guidebureau collects via you, and on their own initiative is, compared to other entities and web services, very marginal. This means that administration on the potential/existing customer's part in regards to their personal information, such as their use in apps, and settings for personalised ads, is not applicable. The personal information that is collected is, as mentioned, not used for any such purposes.
Regardless, you still always have rights in regards to the personal information, which you can read more about below.
Sharing of personal information with third parties
Oslo Guidebureau does not share any personal information from the contact form, collections or information from others with any third party. If such sharing were still to occur, you will always receive a consent request from us.
Secure archival, deletion and internal control
In league with the law of personal information, all personal information received by Oslo Guidebureau will be archived on either a secure e-mail or server for the duration of the work relationship between you and Oslo Guidebureau. Upon termination of work relationship, all communication and personal information will be deleted within two (2) years.
Oslo Guidebureau maintains internal control for such archival, security and deletion. These procedures are all carried out in compliance with legal standards.
Due to the law of personal information, you the user or customer of Oslo Guidebureau, have a right to be forgotten, the right to data portability, the right to insight, and the right not to be profiled.
The right to be forgotten, means that any and all personal information registered with Oslo Guidebureau can be requested to be deleted. If this is not requested, Oslo Guidebureau will still delete most personal information two years after end of contract.
The right to data portability means that you may receive a digital copy of all personal information Oslo Guidebureau has of you. This right also includes that you can bring this personal information to another business if it is technically possible, and defensible. Personal information that is covered by data portability is personal information given to Oslo Guidebureau, like through the contact form, or automated personal information generated through use of Oslo Guidebureau's services.
The right to insight means that you have the right to see what information Oslo Guidebureau has registered on you.
The Right against profiling gives you the right to refuse Oslo Guidebureau to map your usage and pattern, and as such tailor our services to you based on this mapping. Typical examples would be personalised ads, service development, marketing surveys etc. This is however for the most part not applicable to Oslo Guidebureau, as Oslo Guidebureauhas very little interest in or need for such width and depth mapping.
In order to use one or more of these rights, please contact us. You have a right by law to receive an answer from us within at least one (1) month.
Protection of children's privacy
Oslo Guidebureau has no wish or need to collect or handle personal information about children under the age of sixteen (16). Personal information of such nature must come through a legal guardian.
Any personal information left behind by children with Oslo Guidebureau will be deleted as soon as it is discovered.
Ombudsman for privacy
Oslo Guidebureau does not have a delegated ombudsman for matters of privacy and personal information, as the company is not a public business, does not handle sensitive personal data, does not carry out systematic mapping of individuals, and does not handle personal information regarding criminal offences.
Changes to policy
Telephone: +47 22 42 28 18